By law, we must carry out an annual gas safety check on every gas appliance we have provided in your home, even if you do not use it.
These free checks safeguard you and your family against potentially life-threatening emergencies such as a carbon monoxide leak or an explosion from a faulty appliance.
Your gas safety check can also help you save money by making sure your gas appliances are working efficiently and using less energy.
Call the National Gas Emergency Service immediately at 0800 111 999 or via textphone (minicom) at 0800 371 787 if you smell gas. If you're a British Sign Language (BSL) user, you can use SignLive to contact the National Gas Emergency Service free of charge.
The importance of gas safety checks
The law says that we must inspect any gas appliance in your home every 12 months to keep you, your family, and your neighbours safe.
It is also a condition of your tenancy agreement that you allow us access to your home to check that your gas appliances are working safely.
Your gas safety check appointment
If your gas safety certificate is more than 10 months old, we will contact you to arrange a gas safety check at your home with one of our Gas Safe registered engineers.
We will send you an appointment letter five working days before the appointment date.
We will also issue a text message the day before your appointment, so please ensure we always have your up-to-date contact details.
You can also check when your gas safety check is due by logging into your online tenant account.
During your safety check, we will service and repair all of our gas appliances and visually inspect any appliances you own, such as your cooker. This will help you to arrange any necessary repairs for appliances you own.
We are still required by law to check your home every 12 months, even if the last safety check showed no gas appliances or a gas supply.
Whilst at your home, we will also test your hard-wired smoke detector and carbon monoxide (CO) alarm - we will fit one if you do not have one. You are responsible for regularly checking that they are still working; we suggest you test them weekly. If an alarm or detector stops working, please get in touch with us.
If the date or time we arranged is inconvenient for your check, please call us on 0333 320 4555 as soon as possible.
Your gas safety check will take about an hour, and we usually offer appointments between 8am and 3.30pm, Monday to Friday.
If you cannot give us access to your property during these times or if you have specific needs, please get in touch with us as soon as possible so we can arrange a more convenient appointment.
Access to your home for your gas check
Failure to allow us access to your home to complete the gas safety check is dangerous for you, your family, and your neighbours.
Your tenancy agreement says you must let us into your home for these checks.
If you have refused us entry into your home by the third arranged appointment, we’ll apply to the court for an injunction so we can enter your home to inspect any gas appliances and keep you safe.
We always aim to avoid legal action unless absolutely necessary, but we will not hesitate to take action when our tenants’ and their neighbours’ health and safety is at risk.
Legal action can result in costs of up to £1,500, and we will look to recover these costs directly from you.
Making sure a gas engineer is from Progress Housing Group
Our gas engineers are all Gas Safe registered, which means they can do gas work legally. They all wear a Progress Housing Group uniform and carry Progress Housing Group identification. If you’re concerned that a gas engineer isn’t who they say they are, please get in touch on 0333 320 4555 or by live chat.
Gas safety checks - our commitment to you
We will:
Gas safety checks - your responsibilities
We need you to:
If you smell gas inside your home, you should do the following:
Make sure that someone is available when the emergency gas service engineer arrives to let them into your home.
When you report a gas leak to the National Gas Emergency Service, you will need to inform us as soon as they have visited and made it safe by telephoning us at 0333 320 4555. We will then attend to any repairs required within 24 hours of your call.
Carbon monoxide is a dangerous gas that can cause serious illness or even kill without warning, as you cannot see, smell or taste it. You are most at risk when you are asleep or you might not realise what is happening until it is too late.
Carbon monoxide poisoning due to faulty gas appliances kills over 60 people in the UK each year. These deaths could have been avoided if all gas appliances had been checked and serviced every 12 months.
Common symptoms of carbon monoxide poisoning includes tiredness, headaches, stomach pains, chest pains, nausea, vomiting, erratic behaviour, drowsiness and breathlessness.
If you are worried about the safety of any gas equipment, you should turn it off and leave it off until you have had it checked by a registered gas engineer.
Carbon monoxide
You cannot see it.
You cannot smell it.
You cannot taste it.
But it can kill in 20 minutes.
There are steps that you can take to keep everyone in your home and neighbourhood safe.
Make sure:
If you are worried about the safety of any gas appliance, you should turn it off and leave it off until you have had it checked by a registered gas engineer. You can find or check a Gas Safe engineer at www.gassaferegister.co.uk
Get help from our friendly Customer Contact Team.
