What to do in an emergency

Out-of-hours emergency repairs

If there's a danger to life or property, call our emergency phone line 0333 320 4555. It's available 24/7.

Find out what an emergency repair is here.

You can report non-urgent out-of-hours repairs online or by email. 

Find out what to do if you:

• Think you have a gas leak

• Have lost electricity or gas supply

• Are at risk of flooding or have an escape of water

• Have any other kind of emergency including repairs