As your landlord, it is important to us that we provide you with the highest standard of service possible.

We value your opinions and want to know how happy you are with what we are doing and how we can improve.  

To help us do that, the Regulator of Social Housing has created a set of measures to determine how satisfied you are with our services. These are called Tenant Satisfaction Measures and are in the form of survey questions.

Each month we survey a random, small selection of our tenants. You will receive a link to the survey by either via a text message or email, or we may contact you via telephone via your main contact number.

It is your chance to let us know what you think about the delivery of our services and how we support you as a landlord. The results of the survey will help us understand what we may need to change or what not to change and help us drive real service improvement going forward.

We will share the results from the survey each summer on our website, social media and newsletters.

We use a company called Acuity Research & Practice Limited to help us collect all the survey information.

Want to know more about Acuity?

Acuity Research & Practice Limited, telephone number: 01273 287114 Registered in England No. 3503391.

Acuity follow best practice when carrying out surveys and ensure that they conform with ISO20252:2019 and the MRS Code of Conduct.

Click here for more information on the Tenant Satisfaction Measures.


Have your say by:

  • Commenting directly in the comments box below
  • Emailing us
  • Phoning us on 0333 320 4555

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Want to be more involved?

We do listen, and value all feedback from our tenants and leaseholders. If you would like to join our Tenant Voice Group, to have your say on key business decisions, and be involved in projects and discussions, please contact us. New members are always very welcome.