Why our Community Chats are important
Over the past few months, we have been gathering feedback through our Community Chats.
It is important that we find out what you think about the area you live in.
Why?
Because it helps us understand what we can do to make improvements in your area.
We are currently doing this by doing Community Chats in some of our areas.
Our colleagues have been calling door-to-door, and visiting tenants and non-tenants to carry out a simple online survey.
The survey focuses on what people like about the area they live in and what they would change if they could.
Your Area Housing Teams will then use the feedback you have given to develop an area improvement plan.
What’s in it for you?
Our Community Chats are a fabulous opportunity for you to have your say about your area and make a positive difference.
Tenants have told us they have appreciated the chance to discuss their concerns: “I received the email about the Community Chat, so it is really good that you have followed up and given us the chance to speak face to face.”
So far, we have completed Community Chats in: Lower Lane, Freckleton; Kilnhouse, Lytham St Annes; Durham Drive and surrounding areas, Buckshaw Village; Saltcotes, Lytham St Annes; Spring Gardens, Leyland; Gisburn and Ilkley Avenue, Lytham St Annes; Collins Road, Bamber Bridge; Kingsfold West, Penwortham; and Broadfield, Leyland.
Our next Community Chats this month will be Wade Hall, Leyland, and Burneside, Westmorland and Furness.
Our Chief Executive, Jacqui De-Rose, met with tenants in Gisburn and Ilkley Avenue and found it really useful to listen to their feedback.
She said: “We hold these community chat events on a regular basis and every time we learn something new to help us improve our services to tenants. It has been a pleasure and a privilege to spend the day with colleagues and tenants in one of our communities in the Fylde area.”
Our Executive Director (Operations, Services and Support), Tammy Bradley, talked to tenants in Gisburn and Ilkley Avenue and Kingsfold West.
She said: “Community chats are a fantastic way for us to hear the voice of tenants and the wider community. It is so important that we go out to our local areas, to visit tenants in their homes and hear directly about what is important to them, what they like about living in their homes and what ideas they have to improve things. It is always a highlight in my calendar, meeting with colleagues and tenants to learn about the work we do and how we can make changes that will make a difference.”