Have your say | Consumer Standards [CLOSED]

This consultation closed on 17 October 2023.

The Regulator of Social Housing (RSH) wants to know what you think about its proposed four consumer standards and draft Code of Practice.

The deadline to take part in the consultation is 17 October 2023.

The governmental regulator is being given new powers to help improve the quality of housing and services for social housing tenants. 

To help make this happen, the standards set expectations that social housing landlords have to meet. The Code of Practice gives examples of ways in which landlords should meet the standards.

These standards are building on and replacing five existing consumer standards.

RSH is proposing to introduce these four revised consumer standards from April 2024:

• The Safety and Quality Standard – requires landlords to provide safe and good quality homes and landlord services to tenants.
• The Transparency, Influence and Accountability Standard – requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.
• The Neighbourhood and Community Standard – requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
• The Tenancy Standard – sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords. 

You can find more information on these four consumer standards here: Consultation on the consumer standards - GOV.UK (www.gov.uk)

You can find a summary here: Consumer standards consultation - what we are proposing and how to have your say - Summary (accessible version) - GOV.UK (www.gov.uk)

To take part in the consultation survey visit: Consumer Standards Online (snapsurveys.com)