Feedback - your voice

This group is for any tenants who would like to find out more about our complaints and compliments procedure, including what we do with this information from tenants and customers.

We use the session to review an anonymised complaint to check that the correct process has been followed.  This gives our volunteer tenants to make suggestions of how the process and communication for complaints could be improved.

Here is a list of meeting dates for the coming year:

 

• Wednesday 1 May – 11am – 12.30pm - in person at Progress House or online via Microsoft Teams
• Thursday 16 May  - 11am to 12.30pm - in person at Leyland House and virtually on Microsoft Teams
• Wednesday 5 June - 10.30am – 11.30am - in person at Leyland House or online via Microsoft Teams
• Tuesday 30 July – 10.30am – 11.30am – in person at Leyland House or online via Microsoft Teams
• Thursday 29 August – 10.30am – 12.30pm - in person at Leyland House or online via Microsoft Teams
• Tuesday 29 October 10.30am – 11.30am – in person at Leyland House or online via Microsoft Teams
• Thursday 21 November – 11am – 12.30pm - in person at Leyland House or online via Microsoft Teams
• Thursday 28 November – 10.30am – 11.30am - in person at Leyland House or online via Microsoft Teams

Progress House and Leyland House are both located in Lancashire Business Park, Centurion Way, Leyland, PR26 6TZ.

The link to join virtually is provided by email to tenants booking a place for each meeting.

If you would like to find out more or would like to book a place please contact the Customer Voice Team at community@progressgroup.org.uk, call Diane on 01772 450669.

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Progress Housing Group