Do you know who is knocking on your door?

We have recently become aware of several disrepair claims management companies who are cold calling at our tenants’ homes and misrepresenting themselves as employees of Progress Housing Group. They may:

• Ask about any repair issues in your home
• Encourage you to sign a form that they suggest will speed up the repairs and require us to pay you compensation.

If you receive an unexpected cold call at your home:

Stop and think: Have we made an appointment with you? We would never turn up at your home without a pre-arranged appointment

Double-check the person's ID before you let someone into your home

Are they who they say they are? It’s okay to close the door. Only criminals or fraudsters will try to rush or panic you

Contact us immediately if you think you’ve been targeted or if you have any concerns

Call the police if you feel scared or threatened

Talk to us before you sign any documents

Please call the police if you feel scared or threatened.

Rogue traders

A rogue trader or bogus caller may call uninvited to your home with the intention of tricking you into letting them in so that they can steal or persuade you to hand over money for a product or service you don't need or at a very high price.

Older adults in particular are at risk, so we remind everyone to be extra vigilant. Always ask for ID.

For help, you can call Citizens Advice on 0808 223 1133. More information on doorstep crime can be found here: Doorstep crime - Lancashire County Council

For more information on how to spot scams and cold callers, visit our website: Scams and cold callers | Progress Housing Group (progressgroup.org.uk)