Manage your rents and repairs online

To get the most out of your tenancy, please sign up for your online tenant account.

Manage your repairs

Logging into your online tenant account is the quickest way to report a non-emergency repair.

Once logged in, you can:

  • Select and book an appointment time
  • Check the history and status of your repairs
  • Change your repair appointment
  • Update your contact details

Manage your rent

  • View your rent account and balance
  • Make a rent payment

Report any issues

  • Request permission for pets or home improvements 
  • Report any issues with your tenancy or community
  • Send us a secure message

How to register for your online tenant account

It only takes a few minutes to activate your account - all you need is your tenancy number, email address, full name and date of birth. Click here to register now.

Please note - if your email address differs from the one you provided, you must contact us to update it before your account can be set up. 

If you don't know your tenancy number, you can ask on live chat. You can also find it on your rent statement. 

Sign up for your tenant account

You can also report or track a repair using our live chat service or by email.
Your online tenant account

Downloads

Download improving your home (clear print PDF)
Download improving your home (clear print large PDF)
Starter Tenancy Policy (PDF)
Download air source heat pump user guide (clear print PDF)

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