Our Tenants' Voice - Improving Services group (formerly known as the Scrutiny Pool) is made up of tenants from across Progress Housing Group. It completes reviews on different areas of the organisation to identify what we do well and make recommendations for improvements in areas where we could do better.
Get involved in making a positive difference in how we do things, and help us to do our best for you.
Our new tenant committee will meet every quarter to make sure that tenants drive and influence the decisions about how we deliver our services to you.
The tenant committee will play a crucial role in providing direct feedback to your Board to ensure that we meet our promises and regulatory obligations, achieve value for money, and deliver excellent services.
If you are interested in hearing more about our committee or other ways to get involved in the strategic sharing of services, please get in touch with your Customer Voice Team at community@progressgroup.org.uk, or call Diane on 01772 450669.
Meet your committee
Neil Townsend
Chair, Tenant Committee
Hello, my name is Neil. I have been working to deliver excellent services for tenants for most of my working life, and since retirement, it’s been a pleasure to sit on the board of Progress Housing Group.
I hope that the Tenant Committee will encourage tenants to be fully involved and make a positive difference in our work together.
In my free time, you will find me on a stage indulging my love of amateur theatre, if not climbing a mountain with the promise of a good pint of real ale at the end of the climb!
Other ways to get involved
Tenants’ Voice - Improving Services group
The Tenants' Forum comprises volunteer tenants, who receive updates on information and performance for comment before they are presented to our Board.
The Tenants’ Forum meets every quarter and gives tenants the opportunity to have their say, make comments and ask questions on the information presented.
Your Voice - Complaints and Compliments
This group is made up of volunteer tenants who help us to quality check our complaints and compliments process. The group meets twice yearly to look at our performance in responding to complaints and compliments.
They also use real-life examples of complaints received (anonymised) to check that we are following our process and make suggestions for improvements that could be made.
We hold short sessions to talk about specific services to find out what our tenants think, what we are doing well and what could be improved.
Community Investment Fund Panel
Our tenant panel decides how we can best spend our Community Investment Fund to support community groups and projects.
Progress volunteers - checking our communities, customer contact and homes
Our volunteer tenants play a vital role in checking the quality of our services.
Progress volunteers - community
Our community volunteers carry out a monthly check of their area to let us know how it looks, what is good, and what could be improved.
We use these comments to create actions to resolve immediate issues and help develop improvement plans for the local area.
You can read the latest reports here.
Progress volunteers - homes
Our home volunteers help with quality checks on properties that are about to be let to new tenants. Sometimes, this will be a visit to a property or a virtual check using video and photographs. They comment on whether they would be happy to move to the property and what would make the property more attractive to new tenants.
You can read the latest reports here.
Talk Back
Our Talk Back volunteers provide feedback on their experience when contacting the us by telephone or live chat. They let us know if their enquiry was resolved and if it was handled politely.