Follow us on social media

We use our social media channels to share information about our services and news to update you on what is happening within Progress Housing Group and our communities.

We want our social media channels to be safe spaces for healthy, open, and insightful discussion, so we have a short set of house rules.

We will remove posts or tags on posts that we feel are:

• Inappropriate
  
  
• Discriminatory, libellous or offensive against any individual or group
  
  
• Racist
  
  
• Harassment or bullying
  
  
• Abusive or obscene
  
  
• Deceptive or misleading
  
  
• In violation of any intellectual property rights, including copyright
  
  
• In violation of any law or regulation
  
  
• Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
  
  
• Promotional material, including links to external websites and promotions
  
  
• We will not tolerate or respond to abusive messages
  
  
• Persistent behaviour will result in being blocked
  
  
• In breach of data protection or creating a safeguarding risk
  
  
• Targeted specifically at individuals who work for the Group and could be considered as bullying, discriminatory, libellous or offensive or pose a safeguarding risk

All users must comply with the social media platform's Terms of Use and our terms of use. 

This includes post directly on our pages or where we are tagged.

The Group’s social media accounts will not be used to:

• Offer opinion on events and public affairs
  
  
• Promote individuals or organisations unless they are reasonably linked to the Group’s activity
  
  
• Fundraise for commercial gain unless an official Group-sponsored event
  
  
• Promote or engage in local or national political activity
  
  
• Share messages that conflict with our aims and objectives

We have a process for complaints, and we would encourage you to use our formal channels rather than social media - this ensures it gets to the right team quickly, and we can resolve any issues as soon as possible.

All complaints information will be handled sensitively and under relevant data protection requirements. Where a customer posts a specific complaint publicly on one of the Group’s official social media pages, we will direct the complainant to an alternative contact method such as email, live chat or telephone to ensure privacy and confidentiality.

If a customer posts personal or sensitive details on a public post, for example, an address, contact number or name of another individual, this will be removed to protect the individual’s privacy and confidentiality.

Any information the customer provides through social media will only be used for the purpose it was provided for. 

The Group's Marketing and Communications Team manages social media on behalf of the Group and cannot respond to individual complaints or enquiries. Please be aware that any complaint or enquiry will be forwarded by the relevant team for a response. 

Make a complaint.