Our Customer Contact Charter sets out the standards of service people can expect from us
It has been developed with customer feedback, and each standard has a clear measure, which has been agreed with our tenant-led scrutiny group.
We will:
- Do what we say we will do
- Respond to your queries promptly and efficiently
- Tell you what we will do next if we cannot answer your query
- Protect your personal information
- Provide a people-focused service by employing well-trained, multi-skilled and committed people
- Treat people fairly and take positive action to make our services accessible to all our customers
- Seek your feedback and use this to make improvements to our services
- Be helpful, polite and treat you with respect
You can help us by:
- Asking us to explain anything you are unsure about
- Providing us with feedback about our service
- Treating us with respect
- Giving us all the information we need to help you and keeping your contact details up to date