Have your say | Join the Housing Ombudsman Residents Panel

Would you like to tell the Housing Ombudsman about your experiences making a complaint to your landlord and learn more about the Ombudsman’s role? 

If you are a Progress Housing Group tenant in England and would like to get involved in the work the Housing Ombudsman is doing to improve tenants’ lives and landlords’ services, you could join its panel.

To apply, please complete the application form via the link below.

Resident Panel application form

Applications are open from 5 March to 30 April 2024.

The Ombudsman may close applications early if it receives a high level of applications.

Why join the Housing Ombudsman Resident Panel?

Join the Housing Ombudsman Resident Panel to share your experiences, suggest improvements, and work with it to improve services for social housing tenants.

As a panel member, you can:

1. Share your experiences – tell the Housing Ombudsman about your experiences to help it identify areas where services can be improved and help it make sure residents are at the centre of its work.

2. Shape our service – attend regular meetings with the Ombudsman and have your say via short surveys, consultations, and virtual discussions.

3. Learn more about the Housing Ombudsman – be the first to hear about the work the Housing Ombudsman is doing to improve landlord services and how it will positively impact people living in social housing.

4. Talk to others – the Housing Ombudsman wants to make its service accessible to everyone that lives in social housing. As a panel member, you can help the Housing Ombudsman reach people in your local community and raise awareness of its work.

How do I apply?

If you would like to apply to join the panel, please complete the application form – it shouldn’t take longer than 15 minutes to complete.

Resident Panel application form

Once applications are closed, the Housing Ombudsman will contact you directly to let you know if your application has been successful.

If you have any queries about the application process, please contact residentpanel@housing-ombudsman.org.uk.

For more information, visit Join the Housing Ombudsman Resident Panel | Housing Ombuds (housing-ombudsman.org.uk)