Have your say | Housing Ombudsman's Good Practice Consultation
The Housing Ombudsman has launched a consultation on its proposed approach for issuing Good Practice and potential topics.
The Social Housing (Regulation) Act 2023 gives the Ombudsman the power to issue guidance to scheme members on good practice in the carrying on of housing activities covered by the Scheme.
The Good Practice's aim is to improve housing provision through learning from complaints. The Ombudsman’s proposed approach is to encourage all landlords to self-assess at the point of issue rather than wait for a complaint about the topic area and an order from the Ombudsman to do so.
The consultation seeks feedback on the Ombudsman’s principles of good practice and it proposed approach to delivering this.
The Ombudsman is also seeking feedback on potential topics for the first Good Practice, which includes:
- making an effective apology
- deciding on appropriate levels of compensation
- effective complaint handling during merger or stock transfer
- effective root cause analysis of complaints
- knowledge and information management
The consultation will run from 26 March 2024 until 21 May 2024.
The consultation is for landlords, tenants, local authority registered providers, and any other stakeholders who have an interest in social housing in England.
To take the survey, visit Good Practice Consultation.