Competence and Conduct Standard for social housing employees
Consultation period: 6 February until 2 April 2024.
The Department for Levelling Up, Housing and Communities is consulting on its proposals to introduce a new regulatory standard relating to the competence and conduct of social housing employees.
This standard will require senior managers and executives to have, or be working towards, a relevant qualification. It will ensure that employees have up-to-date skills, knowledge, experience, and the right behaviours to deliver high-quality, professional service and treat residents respectfully.
The proposals address the significant concerns raised following the Grenfell tragedy in 2017, which found that more needs to be done to ensure tenants are listened to and that employees have the right skills, knowledge and behaviours.
The consultation is asking for views on proposals to require registered providers to:
- Ensure all their relevant employees have the skills, experience, knowledge and behaviours needed to deliver a high-quality and professional service to tenants
- Document how they will achieve this, including setting out their approach to learning and development and performance management.
It is also asking for views on proposals for the qualification requirements for senior housing managers and executives, including:
- The functions of the roles in scope
- The criteria that qualifications must meet
- The timeframes in which individuals must enrol and complete qualifications
- Transitional arrangements before the qualification requirements come fully into effect.
The consultation will remain open for eight weeks, from 6 February until 2 April 2024.
You can have your say via the online survey, which can be accessed here: Consultation on a direction to the Regulator of Social Housing to set a Competence and Conduct Standard for social housing
If you cannot fill in the online survey, email your responses to consult.competenceandconduct@levellingup.gov.uk
Please make it clear which questions you are responding to by stating which question number your response, or each part of your response, relates to.